kyronafilo operates in accordance with Australian privacy legislation,
including the Privacy Act 1988 and the Australian Privacy Principles.
We're serious about protecting your personal information. This policy
explains how we collect, store, and handle your data when you interact
with our business education programs.
Information We Collect
When you engage with our educational services, we collect different
types of information depending on how you interact with us. Not all
visitors provide the same data, and we only ask for what's necessary.
Personal Details You Share
This includes information you actively provide when registering for
programs, contacting us, or participating in our learning activities:
- Full name and contact details (email, phone number)
- Professional background and current employment status
- Educational history and qualifications
- Payment information for program enrollment
- Business information if you're registering through a company
- Program preferences and learning goals
Automatically Collected Data
Our website collects certain technical information automatically. This
helps us understand how people use our platform and where we can
improve:
- IP addresses and device information
- Browser type and operating system details
- Pages visited and time spent on different sections
- Referral sources that brought you to our site
- Click patterns and navigation paths
Learning Platform Data
If you enroll in our programs, we track your progress and engagement.
This data helps us personalize your learning experience and provide
relevant support:
- Course completion rates and module progress
- Assignment submissions and assessment results
- Discussion forum participation
- Resource downloads and material access
- Communication with instructors and peers
How We Use Your Information
We're pretty straightforward about this. Your data serves specific
purposes related to delivering quality education and maintaining our
relationship with you.
Primary Purpose:
Everything we collect primarily supports your educational journey.
We use your information to deliver courses, track progress, provide
support, and improve our programs.
Educational Delivery
- Processing enrollments and managing course access
- Delivering learning materials and resources
- Tracking your progress through programs
- Providing personalized feedback and support
- Issuing certificates and credentials upon completion
Communication and Support
- Responding to your inquiries and support requests
- Sending program updates and important notifications
- Sharing relevant educational opportunities
- Conducting satisfaction surveys and gathering feedback
- Maintaining ongoing relationships with alumni
Business Operations
- Processing payments and managing billing
- Maintaining accurate records for compliance
- Analyzing program effectiveness and engagement
- Improving our platform and learning experience
- Meeting legal and regulatory requirements
Information Sharing and Disclosure
We don't sell your personal information. Period. But we do work with
service providers who help us deliver our programs, and there are
situations where we're legally required to share information.
Service Providers We Work With
These organizations help us run our platform and deliver educational
services. They only access information necessary for their specific
function:
- Learning management system providers for course delivery
- Payment processors for secure financial transactions
- Email service providers for communication
- Cloud storage providers for data hosting
- Analytics services for platform improvement
- Customer support tools for service delivery
Legal Requirements
Sometimes Australian law requires us to disclose information. We'll
share your data when:
- We receive valid legal requests from authorities
- It's necessary to comply with court orders or subpoenas
- We need to protect our legal rights or property
- There's a genuine threat to safety that requires disclosure
- Regulatory bodies request information for compliance audits
Business Transfers
If kyronafilo merges with another organization or our business is acquired,
your information would transfer to the new entity. We'd notify you of
any such change and how it affects your data.
Your Privacy Rights
Under Australian privacy law, you have specific rights regarding your
personal information. We respect these rights and make it easy for you
to exercise them.
Access Your Data
You can request a copy of all personal information we hold
about you. We'll provide this within 30 days of your request.
Correct Information
If details we hold are inaccurate or outdated, you can request
corrections. We'll update our records promptly.
Delete Your Data
You can ask us to delete your personal information, subject to
legal retention requirements we must meet.
Restrict Processing
You can limit how we use your information in certain
situations, though this might affect service delivery.
Object to Processing
You can object to specific uses of your data, particularly for
marketing communications.
Data Portability
Request your data in a commonly used, machine-readable format
to transfer to another service provider.
How to Exercise Your
Rights: Contact our privacy team at support@kyronafilo.com with
your request. We'll verify your identity and respond within the
timeframes required by Australian privacy legislation. Most
requests are handled within 30 days.
Data Security Measures
Protecting your information matters to us. We've implemented multiple
layers of security to prevent unauthorized access, disclosure, or loss
of your data.
Technical Safeguards
- Industry-standard encryption for data transmission (TLS 1.3)
- Encrypted storage for sensitive personal information
- Regular security audits and vulnerability assessments
- Firewalls and intrusion detection systems
- Secure backup systems with redundancy
- Multi-factor authentication for staff access
Administrative Controls
- Strict access controls limiting who can view your data
- Regular staff training on privacy and security practices
- Comprehensive data handling policies and procedures
- Incident response plans for potential breaches
- Contractual obligations with all service providers
Physical Security
Our Newcastle office maintains physical security measures including
restricted access areas, surveillance systems, and secure document
storage. Digital backups are stored in Australian data centers with
appropriate security certifications.
Data Retention and Deletion
We don't keep your information forever. Our retention periods balance
your privacy rights with legitimate business needs and legal
requirements.
|
Information Type
|
Retention Period
|
Reason
|
|
Enrollment Records
|
7 years after completion
|
Regulatory compliance and credential verification
|
|
Financial Records
|
7 years from transaction
|
Australian taxation requirements
|
|
Course Progress Data
|
Duration of enrollment plus 2 years
|
Educational support and certificate issuance
|
|
Marketing Communications
|
Until you opt out
|
Ongoing relationship management
|
|
Support Inquiries
|
3 years from last contact
|
Service quality and issue resolution
|
|
Website Analytics
|
26 months
|
Platform improvement and trend analysis
|
After retention periods expire, we securely delete or anonymize your
information. Some data may be retained longer if required by law or
legitimate legal claims.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to function properly
and improve your experience. You have control over how these work on
your device.
Types of Cookies We Use
Essential Cookies: These are
necessary for the website to work. They enable basic functions like
page navigation, secure areas access, and form submission. You can't
disable these through our system.
Functional Cookies: These
remember your preferences and choices to provide enhanced features.
Examples include language preferences, login status, and customized
content display.
Analytics Cookies: We use
these to understand how visitors interact with our site. This
information helps us improve the user experience and identify technical
issues.
Marketing Cookies: These
track your activity across websites to deliver relevant advertising. We
only use these with your explicit consent.
Managing Cookie Preferences
You can control cookies through your browser settings. Most browsers
allow you to refuse cookies, delete existing cookies, or receive alerts
before cookies are stored. Keep in mind that disabling certain cookies
might affect website functionality.
International Data Transfers
While kyronafilo primarily operates within Australia, some of our service
providers are located overseas. When your information leaves Australia,
we ensure it receives adequate protection.
Where Data Might Go
Your information may be transferred to and stored in countries where
our service providers operate, including the United States and the
European Union. These transfers only occur with appropriate safeguards
in place.
Protection Measures
- Contractual clauses requiring equivalent privacy protection
- Verification that recipient countries have adequate privacy laws
- Regular audits of overseas service providers
- Encryption during transfer and storage
- Limited data sharing to only what's necessary
Children's Privacy
Our educational programs target adults in professional development
contexts. We don't knowingly collect information from individuals under
18 years old without parental consent.
If we discover we've inadvertently collected data from someone under
18, we'll delete it promptly. Parents or guardians who believe we might
have information about their child should contact us immediately at
support@kyronafilo.com.
Changes to This Privacy Policy
We update this policy occasionally to reflect changes in our practices,
technology, or legal requirements. When we make significant changes,
we'll notify you through email or a prominent notice on our website.
The date at the top of this page shows when it was last updated. We
encourage you to review this policy periodically, especially before
providing new information or enrolling in programs.
Continued use of our services after policy changes indicates your
acceptance of the updated terms. If you disagree with changes, you can
request deletion of your data and discontinue using our services.
Making a Privacy Complaint
If you believe we've mishandled your personal information or breached
Australian privacy law, you have the right to lodge a complaint.
Internal Complaint Process
- Contact our privacy team at support@kyronafilo.com with details of your
concern
- We'll acknowledge your complaint within 5 business days
- We'll investigate the matter and respond within 30 days
- If you're unsatisfied with our response, you can request escalation
to senior management
External Complaint Options
If our response doesn't resolve your concern, you can contact the
Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Email: enquiries@oaic.gov.au
